New to here and got questions? Hopefully we can answer them below!
We all hear differently, and we hear differently in our left and right ears.
EarPrint is the term we coined for “this-is-the-way-you-hear-and-it’s-as-unique-as-your-fingerprint”. It’s our patented and proprietary process that learns how you hear different frequencies of sound in each ear and adapts music to fit your particular hearing profile - your EarPrint.
It’s built into our headphones—we use it to tune music and sound to each of your ears individually in real-time.
To give you a sense of how it works, we created a unique demo so you can experience it online.
It takes about 90 seconds. You can immediately hear the difference with 7 music tracks in different genres . You’ll also get a visual diagram of your own EVEN EarPrint.
Like any other physical attribute, your hearing is unique to you. Your ears are complex and incredibly sophisticated pieces of machinery, and, like many other things in life, they change over time.
Your hearing capability is measured by your ability to hear different sound frequencies, from very low ones to very high ones. Each one of us, even with normal hearing, perceives or hears these frequencies at different levels of volume. One person can easily hear very high notes, and another one needs them to be very loud to perceive them at all. One person can hear quiet bass sounds, while another can’t hear them at all. It’s a physical thing.
But wait, there’s more: Not only does each and every one of us perceive these sounds differently, we also hear them differently in each ear. You can have excellent hearing of mid range frequencies in your right ear, and less ability to perceive them in your left ear. And again, this all changes over time (and, unlike wine or friendships, it doesn’t get better).
Just like we see differently in each eye, and different people need different eyeglass prescriptions, we hear differently than one another, and differently in each ear, and different people need different sound customization. Think about it - you wouldn’t just randomly try on a pair of eyeglasses and expect them to magically fit your eyesight. Same with your hearing.
EVEN's EarPrint technology, built into EVEN's headphones, learns and adapts music and sound to your unique hearing.
Like glasses - for your ears®.
While the headphones are turned off, along press on the white "EVEN" button on the left ear cup will put the unit in pairing mode. The LED will flash blue and red as your headphones are looking for your bluetooth enabled device. Sarah will also indicate that you are in pairing mode by saying "I'm looking for something to pair to".
Once in pairing mode, the "EVEN H4" headphones will appear on your bluetooth enabled device menu. Choose the "EVEN H4" and an audio prompt will say "Yes! Connected!" and the LED will turn green.
We offer a no-hassle 30 day money back guarantee (and we'll send you a shipping label for the return).
We also offer a one-year warranty on all products.
For customer support, please email support@geteven.co or call us at 1-800-604-5620
Operating hours: Mon-Fri, 9am to 5pm ET
Address: 594 Dean Street, Brooklyn, NY, 11238
Absolutely!
EVEN headphones come with a high quality microphone and the standard volume “up”, “down”, “receive call”, “play”, and “pause” buttons. When you answer calls, our EarPrint Technology improves the listening experience while talking on the phone.
The EVEN EarPrint App is a gateway to further enhancing your EVEN headphone experience. Our app has multiple features that expand the functionality of our headphones to better adapt them to your lifestyle.
Within the app, you can set and view your own EarPrint. You can create and store multiple EarPrints for yourself, family or friends. You can set different EarPrints for different environments - subway, plane, office, etc. Multiple people can share the same headphones, by storing and changing EarPrints in the app. You can also check your EVENs current battery level.
The app connects to your EVENs via Bluetooth. To connect to the app, simply turn on your EVENs, and open the app. If you open your Bluetooth settings, you can see that your headphones are connected to the app. This is different from pairing your headphones to your phone to play music. As you can see here, when your headphones are paired to both the app and your phone, they will appear twice in Bluetooth settings.
To create a new EarPrint within the app, open the menu and select “Create a new EarPrint”. Sarah will walk you through the process of creating your EarPrint.
Once this is complete, you can view your EarPrint profile - a detailed map of your unique hearing. The length of the yellow lines indicates how much compensation will be provided by our EarPrint algorithm at that specific frequency. The closer to the center, the more compensation is provided.
When viewing your EarPrint, if you select a yellow dot on the frequency circle, you can view common musical instruments who's range falls within these frequencies.
If you create multiple EarPrints for yourself, family, or friends, you can label them by going to “Manage your EarPrints”, selecting your EarPrint of choice, and pressing the edit button. You can also swap between EarPrints by selecting an EarPrint and pressing “Use EarPrint” on that page.
Open the “Headphone Settings” menu to turn on and off the low battery reminders, pairing alert audio cue, or to adjust the auto-sleep timer.
Download the app for iOS
Download the app for Android
Absolutely!
Connect your EVENs with our free EVEN EarPrint App for both iOS and Android and store unlimited EarPrints.
The EarPrint is situationally aware - so it compensates differently depending on your listening environment.
You could have an airplane EarPrint, a subway EarPrint, a home EarPrint etc. Different family members could also set their EarPrints and share the headphones.
Ok, let’s talk psychoacoustics for a second. Psychoacoustics is the scientific study of sound perception. It turns out that hearing is a more intricate process than just the mechanics of the ear. The mind interprets sound and volume in an astonishing array of ways, but basically we feel as if the music has more detail, especially in very low and very high frequencies, at relatively higher volumes.
That’s one of the reasons we crank up the volume. Also, if your hearing is skewed in such a way that you can’t hear bass frequencies in your right ear (for example), you also crank up the volume--but that affects all frequencies, in both ears. Now that’s just plain wasteful.
EVEN’s breakthrough Singular Sound Technology only addresses the frequencies you need, thus enabling you to hear better--with less volume. And less volume is healthier.
H4:
First, find a quiet, comfortable spot. Once you’re in a quiet, comfortable spot, put on the headphones.
The EVEN headphones do not need to be hooked up to any device (phone, tablet etc) for the EarPrint scan.
Second, hold down the white button on the left ear cup for a few seconds to power up the device. You’ll see a small, blinking green light as it turns on.
Next, double tap the white button to go into EVEN EarPrint mode.
Our virtual guide, Sarah, will walk you through the process. You will hear 8 frequencies in each ear, starting with your right.
The frequencies begin very softly and gradually get louder. As soon as you hear the faintest sound, press the white button. Sarah will then move on to the next frequency.
Setting your EVEN EarPrint takes about 90 seconds. If you can’t hear a certain frequency, Sarah will simply move on to the next one.
Once you’re done, Sarah will explain the next steps and the light will go from blue to flashing green. At this stage, your EVEN EarPrint is set and stored in the headphones.
Next, power down your EVENs with a long press on the white button, and turn them on again by holding the button down until you hear Sarah say - "I'm searching for something to pair to". Go to your playback device's bluetooth settings and pair with your EVENs.
Next, set the volume, and hit the white button to turn your EVEN EarPrint ON. When your EVEN EarPrint is ON, the light will show a steady green. You can press the white “EVEN” button to turn your EarPrint ON and OFF to hear the difference.
You can repeat this process as many times as you like until you’re satisfied with the result.
H2 and H3:
First, find a quiet, comfortable spot. Once you’re in a quiet, comfortable spot, put on the headphones.
The EVEN headphones do not need to be hooked up to any device (phone, tablet etc) for the EarPrint scan.
Second, hold down the “E” button on the right ear cup for 3 seconds to power up the device. You’ll see a small, blinking green light as it turns on.
Next, double tap the “E” button on the controller to go into EVEN EarPrint mode.
Our virtual guide, Sarah, will walk you through the process. You will hear 8 frequencies in
each ear, starting with your right.
The frequencies begin very softly and gradually get louder. As soon as you hear the faintest sound, press the “E” button. Sarah will then move on to the next frequency.
Setting your EVEN EarPrint takes about 90 seconds. If you can’t hear a certain frequency, Sarah will simply move on to the next one.
Once you’re done, Sarah will explain the next steps and the light will go from blue to flashing green. At this stage, your EVEN EarPrint is set and stored in the headphones.
Next, power down your EVENs with a long press on the "E" button, and turn them on again with another long press, until you hear Sarah say - "I'm waiting for something to pair to". Go to your playback device's bluetooth settings and pair with your EVENs.
Next, set the volume, and hit the “E” button to turn your EVEN EarPrint ON. When your EVEN EarPrint is ON, the light will show a steady green. You can press the "E" button to turn ON and OFF to hear the difference.
You can repeat this process as many times as you like until you’re satisfied with the result.
E1:
First, find a quiet, comfortable spot. Once you’re in a quiet, comfortable spot, put on the earphones. Remember, Left is White, Right is Black.
The EVEN earphones do not need to be hooked up to any device (phone, tablet etc) for the EarPrint scan.
Second, hold down the “E” button on the controller for 3 seconds to power up the device. You’ll see a small, blinking green light as it turns on.
Next, double tap the “E” button on the controller to go into EVEN EarPrint mode. Our virtual guide, Sarah, will walk you through the process. You will hear 8 frequencies in each ear, starting with your right.
The frequencies begin very softly and gradually get louder. As soon as you hear the faintest sound, press the “E” button. Sarah will then move on to the next frequency.
Setting your EVEN EarPrint takes about 90 seconds. If you can’t hear a certain frequency, Sarah will simply move on the next one.
Once you’re done, Sarah will explain the next steps and the light will go from blue to flashing green. At this stage, your EVEN EarPrint is set and stored in the controller. Simply plug your EVEN earphones into a playback device (phone, tablet etc), set the volume, and hit the “E” button to turn your EVEN EarPrint ON. When your EVEN EarPrint is ON, the light will show a steady green. You can press the "E" button to turn On and OFF to hear the difference.
You can repeat this process as many times as you like until you’re satisfied with the result.
Your EVENH4 is an active headphone, and the EarPrint system needs power to work - just like active noise cancellation. We've added the ability to continue listening even if the battery is dead through the audio cable, but since this is in passive mode, the EarPrint will be off until you charge the headphones. Luckily, a 1-hour charge will last over 20 hours!
If you are using the EVEN app, your headphones will show up as connected in your bluetooth settings. However, connecting to the app is not the same as pairing to your phone. When you are connected to both bluetooth and the app, you will see your H4s connected twice.
You don’t need to have the app installed in order to use the headphones!
The white "EVEN" button is your gateway to the world of EVEN's EarPrint Technology.
Press and hold the button for a few seconds to turn your earphones on or off.
Then double tap on this button if you want to enter EarPrint setting mode. You should see a blue LED light. Once you set your EarPrint, you can toggle between “ON” and “OFF” to hear the difference! When your EarPrint is “ON”, you’ll see a SOLID GREEN LED light. When your EarPrint is "OFF", you'll see a FLASHING GREEN LED light.
A long press on the EVEN button while the earphones are turned off will also put the unit in pairing mode.
A solid green light means your personal EarPrint is on. A flashing green light means your EarPrint is off. A solid blue light means you are in EarPrint set up mode. A flashing red light means your battery is getting low. A solid red light is what you should see when you are charging your battery.
The battery life on the EVEN H4 is exceptional - a 1-hour charge provides over 20 hours of battery life with the EarPrint on and at full volume.
Yes they do, and a very good one too! So feel free to use your EVEN H4s for phone calls and make yourself heard.
From 125Hz to 14kHz, eight frequencies in each ear. Standard hearing tests use six frequencies--from 250Hz to 8kHz, as they are geared towards assessing a person’s ability to understand speech, which is typically located in the 1-8kHz range. Since we are looking to give you the next generation music and podcast listening experience, we have widened that range substantially.
Absolutely, and we’ve had our fair share of incredibly moving reactions from people who suffer from hearing loss. But please bear in mind EVEN earphones are not medical devices nor are they hearing aids. If you feel you have hearing issues, you should always consult an accredited Audiologist at audiology.org.
Absolutely! Your EVEN H4s are compatible with DACs, AMPs and any other Hi-Res audio device.
Sure. Just double press the white button again, or use the app.You can repeat this process as many times as you like until you’re satisfied with the result. We recommend doing it at least every 6 months.
Absolutely not. We optimize sound to fit your unique EarPrint, regardless of your predisposition towards 90’s grunge, 40’s crooners, The Kinks or a bit of Stravinsky.
You should try and press as soon as you hear a faint sound.
You can turn off low battery reminders in the EVEN app, under “Headphone Settings”. You can also turn on or off the bluetooth connection prompts, and change the automatic sleep, or shut-off, time in the same menu.
All EVEN earphones and headphones come with a beautiful, dedicated carrying case, designed to keep your EVENs safe and yet easy to log with you as you travel around the world.
View or download the H4 user manual here.
EVEN earphones comply with Part 15 of the FCC Rules. Note that operation is subject to the following two conditions: (1) This device may not cause harmful interference; and (2) this device must accept any interference received, including interference that may cause undesired operation. The complete declaration of conformity may be found here.